Privacy Policy for the "Pro Sure" Portal
Last Updated: January 2026
Introduction
At "Pro Sure Portal LLC" ("the Company"), we are committed to protecting your privacy. This Privacy Policy ("Policy") explains how the "Pro Sure" portal ("the Portal") collects, uses, discloses, and protects your personal data when you use our application, website, or any of our services.
By using the Portal, you consent to the practices described in this Policy. If you do not agree to these terms, please do not use the Portal.
1. Data We Collect
We may collect different types of data from you to provide and improve our services. This data can be categorized as follows:
1.1. Data You Provide to Us Directly:
- When Registering as a "Seller":
- Personal Information: Full name, phone number, email address, residential address.
- Business/Store Information: Trade name of the store, logo, description of the business activity, store address (if applicable).
- Verification and Document Information: A copy of a valid trade license, a copy of an ID card/passport, or any professional license. This data is collected to verify your identity and prevent fraud.
- Payment Information (for Subscription Only): Credit card or bank account information used to pay the monthly subscription fee. Important Note: We do not store your credit card information directly; it is processed through secure and accredited third-party payment gateways.
- When Registering as a "Buyer":
- Personal Information: Full name, phone number, email address.
- Shipping Information: Detailed shipping address to deliver products to you.
- When Using the Portal:
- Content You Create: Any content you upload or post, such as product descriptions and images (for Sellers), or reviews and ratings (for Buyers).
- Your Communications: Any messages you send through the communication channels on the Portal, whether to Sellers or to the Portal Manager.
1.2. Data We Collect Automatically:
When you interact with our portal, we may automatically collect certain technical and analytical data, including:
- Usage Data: Information about how you interact with the Portal, such as the pages you visit, the time you spend, the clicks you make, and your browsing path.
- Device and Location Data: Your device type (e.g., iPhone or Android), operating system, app version, unique device identifier, and IP address. We may collect precise location data only if you grant us explicit permission through your device settings.
- Cookies and Similar Technologies: We use cookies to improve your experience, remember your preferences, and analyze the performance of the Portal.
2. How We Use Your Data
We use your data for the following purposes:
- To Provide and Operate Our Services: To create your account, display your products (for Sellers), manage your subscription, and facilitate communication between you and other users.
- For Identity Verification and Fraud Prevention: To verify the identity of Sellers through the documents provided and to ensure a safe environment for everyone.
- To Improve and Develop Our Services: To analyze how the Portal is used to identify areas for improvement, fix bugs, and develop new features.
- To Communicate With You: To send important notifications related to your account (e.g., subscription renewal, service updates), respond to your inquiries and support requests, and communicate with you via the Portal Manager when necessary.
- For Security and Protection: To protect the security of our portal and our users, detect fraudulent or suspicious activities, and respond to security incidents.
- For Legal Compliance: To comply with the laws and regulations in effect in the United Arab Emirates and to respond to court orders or requests from competent government authorities.
- For Marketing (with your consent): We may use your email to send marketing materials or promotional offers related to the Portal, but only if you have explicitly subscribed to receive such messages. You can unsubscribe at any time.
3. Sharing Your Data and Disclosure
We do not sell, rent, or trade your personal data to any third party. We may only share your data in the following specific circumstances:
- Service Providers: We may share your data with third-party service providers who help us operate our portal (e.g., cloud hosting services, analytics services, payment gateways). These providers are contractually obligated to protect your data and use it only to perform the services assigned to them.
- Legal Requirements: We may disclose your data if required by law, a court order, or a request from a competent government authority in the United Arab Emirates.
- Business Transfers: In the event we merge with or are acquired by a third party, user data may be transferred as part of the company's assets.
- To Protect Our Rights: We may disclose your data if we believe in good faith that it is necessary to protect our rights, property, or the safety of our users or the public.
4. Security of Your Data
We take appropriate technical and administrative measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Using SSL encryption protocols to secure data transmission.
- Protecting our servers with firewalls and advanced security procedures.
- Restricting access to your personal data to authorized employees only who need it to perform their job functions.
- However, please note that no system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected. Generally:
- Your account data will be retained for as long as your account is active.
- When you close your account, we may retain some data for a reasonable period to comply with legal or tax obligations or to resolve disputes.
- Seller data (such as copies of trade licenses) may be retained for longer periods for legal and regulatory requirements.
6. Your Rights
As a user, you have the following rights regarding your personal data:
- The Right to Access: The right to request a copy of the personal data we hold about you.
- The Right to Correct: The right to correct any inaccurate or incomplete personal data.
- The Right to Erasure: The right to request the deletion of your personal data, subject to certain exceptions (such as the need to retain it for legal purposes).
- The Right to Unsubscribe: The right to unsubscribe from any marketing messages we send you at any time.
To exercise any of these rights, please contact us using the contact details provided below.
7. Children's Privacy
The "Pro Sure" portal is not intended for use by persons under the age of 18. We do not knowingly collect personally identifiable information from individuals under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
8. Changes to the Privacy Policy
We may update this Policy from time to time to reflect changes in our practices or in applicable laws. Any updated version will be posted on this page with an updated "Last Updated" date. You are advised to review this Policy periodically.
9. Contact Information
If you have any questions, inquiries, or concerns regarding this Privacy Policy or our data practices, please do not hesitate to contact us at:
Pro Sure Portal LLC "Established in the UAE to Restore the Prestige of Commerce" Dubai, United Arab Emirates.
